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FAQ's

Where are you located?

We are located at 208 W. Main St. Sackets Harbor, NY 13685-0419

 

What are your business hours?

Monday - Closed

Tuesday - Friday: 11am to 5pm

Saturday - 10am to 6pm

Sunday - 11am to 6pm

 

Why aren't all your In-Store items on your website?

We are constantly working to add new and exciting items to our website! We do offer In-Store only exclusives, but we also offer some website only products as well. We work hard to make sure that our shopping experience is fun and exciting for all of our customers both near and far. And because our inventory changes so much and so fast, it is sometimes hard to keep up. If you see something in our store that you can't find on our website, just contact us and we will make sure if it is in stock that you get it.

 

Do you offer local pick up or delivery?

Yes, we offer both! Curbside and In-Store pick up are always free for all of our customers. Let us do the shopping for you! Delivery within a 25 mile radius of Sackets Harbor is just $5. Both can be chosen at check out.

 

Do you ship?

We do! We currently ship to the 48 continental states. Shipping is a flat $8 fee for any orders up to $149.99 and orders $150+ earn FREE shipping!

 

Do you ship internationally?

At this time, we do not ship internationally. We are working on a way to integrate this in the future so stay tuned!

 
How long until I receive my items?

Any orders placed before 3pm Tuesday - Friday will ship same day. All orders placed after 3pm will ship the following day. All orders placed on Saturday - Monday will ship the Tuesday following. Orders are shipped USPS 1-3 Day Shipping and our heavier orders are shipped UPS. You will be provided with all tracking information upon your package departing our hands to make its journey to you.

What is your return policy?

As of May 30th, 2020, we are currently not accepting returns due to COVID-19 restrictions.

 

What if my items are damaged?

If your items arrive to you damaged, please reach out to us within 72 hours to confirm the damage. Please take photos of the packaging and any damages incurred during shipping. We will work diligently to get your products replaced quickly and easily. If we do not have replacement product in stock, we will offer a comparable replacement or a full refund once we receive the items back using a provided shipping label.

 

How can I contact your customer service?

You can call our store phone during regular business hours at (315) 646-8886 or you can email us at owner@thepaisleylily.com any time.